Working as
a (what is officially called) a technical support analyst I support the Dutch
language. Seeing as today is a bank holiday but I still have to be in work (I
know right) I thought why not write a (maybe) short story on what it is that I
do.
My day
starts at 7 which means I get up at 5.15(uhuuuuuu) every morning to start my
lovely commute to work. My team consists of 3 member including me so you can
imagine I am not that busy at all. Two guys and myself. I think that out of the
8 hour day I spend maybe 2 hour on actual technical stuff, the other hours I
spend with, well this, social media. Texting friends and family back in Holland
and the usual research on whatever randomly pops into my head.
Anyways
when I tell people that I do technical support, people always go: “ Ahhh
interesting” but really its not that interesting. I do nothing with servers, I don’t read codes
and if the network issue is to complicated we send it on to a different
team.
So what do
I do? Repair outlook, set up outlook, facebook, tell someone to restart the
&$^”# computer, back to facebook, spend 10 minutes explaining to someone
that YES YOU DO HAVE A START BUTTON, think about what to have for lunch, facebook,
sigh (while the phone is on mute), password resets
Now I just
want to add that not all the people that we deal with are like this. There are
some very nice and funny people that call in too and they can really make your
day. There is one site manager that sometimes calls 4 times a day and then you wouldn’t
hear from him for weeks. He knows what we can do and knows what we can’t, he
never loses his temper but is always up for a chat. Unfortunately I always have
to tell him that the weather is shite...
Not all
technical support jobs are like this and not all desks/company’s are like this.
This is just my job.
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